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Frequently asked

FAQ

Everything you need to know about ordering custom aprons — fabrics, fit, straps, decoration, laundering and delivery. Don’t see your question? Text George at (929) 605-4397.

The basics

What is the minimum order?

Our minimum order is just 12 pieces — enough for one shop’s roster, with volume tiers as quantities grow.

How fast will my order arrive?

Standard production and delivery takes 2 weeks (faster turnaround available with express shipping). Your free mockup arrives within 24 hours.

Is design help really free?

Yes — our designers redraw logos, digitize artwork for embroidery and build scaled mockups free, with unlimited free revisions until you approve it.

Do I see the design before you print?

Always. Nothing is printed or stitched until you approve the free digital mockup showing artwork size, placement and thread or ink colors.

Do you ship nationwide and can you rush?

We ship across the US, and express production plus expedited shipping covers store openings, seasonal hiring and tight event dates.

What if something is wrong with my order?

Every order is backed by our quality guarantee — if an apron doesn’t match your approved proof, we make it right, fast.

What file formats do you accept?

Vector files (AI, EPS, PDF, SVG) are ideal, but high-resolution JPGs and PNGs work too — we clean them up free.

Embroidery, screen print or a woven patch?

Embroidery reads as uniform and survives hot commercial washes; screen print gives a bigger, bolder mark; a woven patch carries fine detail and gradients thread cannot hold. We mock up whichever fits your artwork, and all three wash well on poly-cotton, canvas and denim.

Fabrics & Construction

What fabric weights and blends do you offer?

Three families cover almost every order. A 6 to 7.5 oz 65/35 poly-cotton twill is the workhorse — light enough to wear through a double shift, stable enough that it comes out of a dryer flat and goes straight onto the hook. A 10 oz cotton duck canvas is the heavy natural option: crisp on day one, softer every wash, and the fabric makers and roasters ask for by name. A 12 oz washed cotton denim sits at the top of the range for weight and character. Tell us the room and the length of a shift and we will spec the weight instead of making you guess.

Cotton duck, poly-cotton or denim — which should we order?

Poly-cotton for anything laundered hot and often: kitchens, delis, school and hospital foodservice, high-turnover front-of-house teams. The polyester content resists wrinkling, releases food oil in a normal cycle and holds its dye through bleach-free commercial washing. Cotton duck when the apron is part of how the room looks — studios, roasteries, florists, open kitchens — because a natural fibre breathes better and breaks in rather than wearing out. Washed denim when the uniform should read as workwear and last years rather than seasons. Mixed orders are normal, and one artwork file decorates all three.

Will the aprons shrink in the wash?

Poly-cotton twill is effectively stable — the polyester holds the weave, so expect a fraction of an inch at most and no change in how it wears. Cotton duck canvas and cotton denim are natural fibres and will take up roughly two to three percent through a hot wash and a hot dryer, which on a full-length apron reads as an inch or so of lost hem. Wash cold and hang dry and you keep the length. If a finished length has to be exact — a hem that must clear a knee or the top of a boot — say so at quote and we will build the allowance in before anything is cut.

How well do they handle grease, wine and flour?

Poly-cotton releases food oil better than pure cotton because the synthetic fibre does not draw it as deep, which is why it is the default on a hot line. Canvas and denim hide marks by being heavy and dark rather than by shedding them, which suits rooms where an apron is meant to look worked in. A soil-release finish is available on twill for high-grease stations, and dark colors — black, charcoal, navy, burgundy — buy you months of good appearance whatever the fabric. Treat oil marks before they set, and keep fabric softener out of the machine: it coats fibre and stops it releasing anything.

Fit, Straps & Pockets

Bib, waist or cross-back — which style fits our team?

Bib for anyone facing heat, splatter or flour: it covers from the collarbone to below the knee and takes the abuse a shirt would otherwise absorb. Waist for front-of-house, where a shirt and tie are already the look and the apron only has to carry a pad, a pen and a wine key. Bistro is the same idea taken to mid-calf for dining rooms that want trousers protected. Cross-back where people stand all day with loaded pockets — the straps cross behind the shoulders and put the weight on the back instead of the neck, which is the one complaint every kitchen has about a neck loop. Most teams end up ordering two styles from a single artwork file.

What strap and hardware options are there?

Adjustable neck straps run on a metal slide buckle and get set once per person. Cross-back straps use side D-rings with sliding buckles, so length is adjusted at the hip rather than over the head. Denim aprons take antique brass rivets at the strap joints and pocket corners, which is exactly where an apron eventually fails. Waist ties are cut long enough to wrap and knot in front and are bar-tacked at both ends. Where the strap color is the brand color, contrast straps and contrast stitching are available, and both appear on the mockup so the combination is approved before anything is sewn.

Will one size really fit our whole staff?

For adults, in almost every case, yes. The neck strap adjusts across a wide range and the ties are long enough to wrap on a small frame and still knot on a large one. Where one size stops being true is length: a cut that lands below the knee on one person lands at mid-shin on another. That is why a long cut is offered on bib and cross-back styles and three lengths on bistro aprons, and why a mixed order is completely normal. Send a rough height spread along with your quantity and we will suggest the split.

Do you make kids sizes?

Yes — three youth sizes cover roughly ages three to twelve. The neck strap adjusts without metal hardware and the wrap ties are short enough for a child to knot at the front unaided, which is the single feature that decides whether a room of six-year-olds gets dressed in two minutes or fifteen. The fabric is a softer 6 oz poly-cotton twill with one front patch pocket. Youth and adult aprons decorate from the same artwork file, and the free mockup shows both scales side by side so you can see how the mark reads on the smaller panel.

What pocket configurations can we get?

The standard bib apron carries a front patch pocket split into three sections for tickets, pens and a thermometer. Waist and bistro aprons carry twin patch pockets with a stitched pen divider, and a center split turns those two into three for high-volume service. Cross-back aprons add a chest pocket above two hip pockets. Beyond that we can add a towel or tool loop, a deeper phone pocket, or a zip pocket for a stall where cash travels with the person rather than the table. Tell us what your staff actually carry and the mockup will show the layout before a stitch is put in.

Decoration & Color

Which decoration method suits each fabric?

Embroidery works across all three fabrics and is the only method that genuinely ignores hot commercial washing, because the mark is thread stitched through the cloth rather than anything sitting on top of it. Screen printing gives the biggest, boldest mark and is at its sharpest on smooth poly-cotton twill; on canvas and denim the ink sinks slightly into the weave and softens with the fabric, which most buyers prefer. A woven patch stitched at the chest carries fine type and gradients thread cannot hold, and is the usual answer for a detailed crest. A leather-look patch riveted to denim adds texture and is the classic choice behind a bar or a barber chair. We will mock up more than one method free so you can compare before you choose.

Can you match our exact brand colors in thread and ink?

Yes. Send your color references — PMS numbers if you have them, otherwise the artwork and we will read them off it — and we match thread and ink to them, then show the match as color chips beside the artwork on the free mockup. Thread is matched against a stitched shade card rather than a screen, and screen-print ink is mixed to the reference. Be aware that a color reads differently in glossy thread on dark twill than it does on a backlit screen or a printed sign, and we will tell you where that gap appears rather than letting you find it on delivery. Garment colors are stock shades, so if the body of the apron has to sit close to a brand color, ask us for a swatch before you approve.

Laundering & Care

Will they survive commercial laundering?

That is what the poly-cotton range is built for. Embroidered logos hold up almost indefinitely because the thread is stitched through the twill; screen prints on twill last well through hot cycles but will soften and eventually craze if the aprons meet a scorching press week after week. Three things shorten apron life faster than water temperature ever does: chlorine bleach, which strips dye and weakens cotton; fabric softener, which coats fibre and stops it releasing oil; and over-drying, which bakes in whatever soil is left behind. If your aprons go out to a contract laundry, say so at quote and we will spec fabric, color and decoration around that service rather than around a domestic machine.

How should we wash them day to day?

Poly-cotton twill: machine wash warm, tumble dry low, straight back onto the hook. Cotton duck canvas: wash cold and hang dry to hold the length, and expect it to keep softening for a couple of months. Washed denim: wash cold, tumble dry low, and expect it to lighten at the fold lines the way denim is supposed to. Across all three, treat oil marks before they set, keep softener out of the machine and turn screen-printed aprons inside out. Aprons wear on a predictable schedule, so most buyers keep about one and a half per person in rotation and reorder from the same file when the count gets thin.

Reorders, Packaging & Delivery

Can I reorder later and get an exact match?

Yes. Your approved artwork, thread and ink colors, fabric, garment color, decoration placement and size split all stay on file, so the batch ordered two years from now matches the aprons already hanging on the peg rail. Reorders skip the artwork stage entirely — send the quantity and we go straight into production. That is the reason multi-location groups keep one file with us instead of re-approving a logo every time a store opens.

How are aprons packaged?

Folded, sorted and bagged. Standard orders arrive folded in poly bags inside cartons, grouped by style, color and size so a manager can hand them out without unpacking a whole shipment onto a counter first. Where names or store numbers are added per apron, each one is bagged and labelled individually. Individual polybagging and hang-tagging are available when aprons are being retailed or given away at an event rather than issued to staff — ask at quote and we will set it up.

Can you split one order across multiple locations?

Yes, and it is one of the more common requests we get. Send a distribution list with the quantity, style, color and size split per address, and we pack and label each carton to its destination, so a fifteen-store rollout arrives as fifteen ready-to-open boxes rather than one pallet somebody has to break down and re-ship. The whole order still counts as one quantity against the minimum of 12 pieces, and every location is decorated from the same approved file so the group looks identical.

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