Policies

Shipping Policy

Every order from Get Custom Aprons is decorated to your approved artwork, so shipping timelines begin after your mockup is approved and production is complete. The information below is provided to help you plan; it is an estimate, not a promise of a specific delivery date.

Production & timelines

Standard production and delivery takes 2 weeks (faster turnaround available with express shipping), measured from the moment you approve your mockup. Transit time is included in that estimate but varies by destination and by the service level selected for your order. If you are working to a store opening, a season of seasonal hiring or a fixed event date, tell us the date up front and we will plan the schedule backwards from it.

Shipping costs

Shipping is quoted with your order and depends on quantity, total weight and destination. Heavy canvas and denim aprons weigh considerably more per piece than poly-cotton twill, so we include estimated freight in your quote rather than leaving it as a surprise at checkout. For large or time-sensitive orders we can present several service-level options.

How your order is packed

Aprons ship folded in poly bags inside cartons, grouped by style, garment color and size so a manager can hand them out without unpacking the whole shipment onto a counter first. Where names or store numbers are added per apron, each piece is bagged and labelled individually. Individual polybagging and hang-tagging are available on request when aprons are being retailed or given away rather than issued to staff. Light fold creases on arrival are normal and drop out in the first wash.

Destinations

We ship nationwide across the United States, and internationally on request. International orders may be subject to customs duties, taxes and additional transit time, which are the responsibility of the recipient.

Multiple addresses & tracking

We can split shipments across multiple addresses — useful for restaurant groups, franchise networks and multi-site rollouts where each location needs its own style, color and size split. Send a distribution list with your order and we will pack and label each carton to its destination. Tracking information is provided once your order ships.

Delays

Estimated dates may be affected by carrier delays, weather, customs, or other factors outside our control. We will always tell you proactively if anything changes, but transit times are estimates and are not guaranteed.

Questions about a specific order? Email george@getcustomaprons.com or text (929) 605-4397.