Policies

Return Policy

Every apron we ship is custom decorated to order from your approved artwork. For that reason, all sales are final — we do not accept returns, refunds, or exchanges on custom orders.

Our production guarantee

We stand behind our work. If your order arrives defective or does not match the mockup you approved, we will remake or replace the affected pieces at no cost to you. That covers manufacturing and decoration errors on our end — a seam or tie that fails, a garment color that was not the one you signed off on, artwork stitched or printed off the placement you approved. It is a production guarantee, not a return: it does not cover a change of mind, ordering the wrong quantity or size split, or artwork that was approved and then reconsidered.

Why the free mockup matters

The free mockup-and-approval step exists precisely so there are no surprises. Before anything is cut, stitched or printed, you see your artwork laid out on the actual apron style with placement, decoration size and thread or ink colors marked, and you can revise it as many times as you need at no charge. Production only starts once you approve, which is what lets us keep turnaround fast and the minimum at just 12 pieces on fully custom goods.

Normal first-wash behavior

Aprons arrive folded and pressed flat, so light fold creases on arrival are normal and drop out in the first wash or with a warm iron. Cotton duck canvas and washed denim are natural fibres and will soften, and denim will lighten slightly at the fold lines with use — that is the fabric behaving as intended rather than a defect. Give a new apron one wash cycle before assessing it.

Reporting an issue

If something isn’t right, contact us within 10 days of delivery with your order number and photos of the issue, taken in daylight so we can see what you see. Email george@getcustomaprons.com or text (929) 605-4397 and we’ll make it right.